Journalistic Truth (or Consequences): NBC’s Brian Williams and the Value of Integrity

As someone who teaches and lectures on media ethics, this week has created a fertile ground—maybe better described as a battlefield—for ethical discussion and deliberation. Why a battlefield? Perhaps it’s because that’s the turf on which Williams’ detractors (and there are many) and supporters (who seem invisible if there are any) are warring over the NBC anchorman’s integrity. It began with disclosures that Williams may have fabricated details of the extent to which he was directly involved in a firefight while reporting from Iraq in 2003. It has grown to a scrutiny of other stories Williams has reported in his ten years as the network’s primary news presence, including accusations that details of his reporting during Hurricane Katrina also contained inaccuracies, if not outright fabrications. Most recently, questions have been raised surrounding a story he told during a media interview stating that, as a youth in New Jersey, he stared down danger in the form of a revolver pointed at him during a robbery. Among his chief competitors, CNN compiled Williams’ alleged lapses in truth telling, seen here:

http://www.cnn.com/videos/us/2015/02/10/ac-pkg-kaye-brian-williams-fact-check.cnn

Meantime, NBC executives have been “mum” except to (1) state that there is an ongoing “internal” investigation, headed by one of its investigative producers; (2) ostensibly approve Williams’ “own” decision to remove himself from the Nightly News anchor chair because he stated that he was concerned that instead of reporting the news, he was becoming the news, a phrase worth remembering in the larger context of the “who, what, when, where, why, and how” of this expanding storyline.

The timing of Williams fall from grace is interesting, if not ironic. In celebrating his tenth anniversary as their news standard bearer, late last year and into this, NBC had launched a major promotional campaign touting the “trust” Brian Williams had earned over his time reporting the “big” stories of our time, Iraq and Afghanistan among them. Oddly, they’re still available on-line, suggesting that, if his bosses at NBC had doubts about Williams’ truth-telling, they either sublimated those or believed that, on balance, they didn’t negate his body of work:


http://newsbusters.org/blogs/tom-blumer/2015/02/05/10th-anniversary-promos-celebrated-brian-williamss-integriy-humility-and

Of course, there’s another possible explanation. As the Baltimore Sun’s media critic, David Zurawik has suggested, maybe the standards for truth in journalism have changed so drastically that the kinds of “errors” (if that’s what they were) made by Williams really don’t resonate with the public any longer—and so maybe they didn’t exactly reverberate with his bosses. I would argue that whether they do, they should. So should the way we refer to what’s really at stake here.

Journalists, I’ve been teaching students and professionals for over a quarter century, use words precisely. Public relations people are in the business of using words selectively. Since this story broke, I’ve heard Williams’ offenses referred to as “conflations,” “memory lapses,” even “embellishments.” How about “untruths” or, to use, the word’s less euphemistic equivalent, “lies?”

Frankly, I don’t know the truth. As with so many stories that intrigue us, only those who were there do. I do know, however, that we can’t get at the truth and report it if we only act like a news organization when we’re reporting on others besides ourselves. That’s exactly what NBC is doing. Internal investigation? By whom? An NBC producer whose livelihood essentially depends upon the favor of the very person he’s “investigating?” My son, a Boston attorney, would say, “come on, now,” or, as a Time magazine editorialist rightfully observes, a news organization would never accept this from any other corporation on which it was reporting.

I do know this. As my colleague at the Poynter Institute for Media Studies, Al Tompkins, has pointed out, the president of NBC News hasn’t come out supporting Brian Williams. Why is that? I suggest that maybe NBC is using its business sense more than its journalistic sensibility. Consider: the latest rating period shows Brian Williams’ real faltering may be more ratings centered than ethically driven.

Williams’ most recent ratings, seen here, http://tvbythenumbers.zap2it.com/2015/02/10/world-news-tonight-is-delivering-its-largest-overall-season-audience-in-7-years/361708/, are on the decline. Television news is a business. When you become a liability to the business because you lose trust, maybe you lose your job. After all, that’s what your bosses promised in all those promos they ran and now they look bad. That’s part of it, but not, as they say, the whole story.

Brian Williams is a very rich man, on the order of a major music or movie star. And his behavior has indicated that stature. He’s done the rounds: Letterman, Fallon, Stewart. He has even gotten in on his daughter, Allison’s, celebrity status. As Dan Abrams, a former NBC colleague put it: “Williams’ comedic appearances on the likes of “SNL” and the “Daily Show” have boosted his popularity but made him more vulnerable.”

The cult of celebrity is a curious, yet pervasive, influence in our society. It can make you and it can break you. Brian Williams crossed that line from journalist to celebrity. With it came recognition, fame, and the lifestyle bought by both. What didn’t transfer was the awareness that some lines can’t be crossed. As one of my current students recognized, there’s a tendency for old journalists, like old warriors, to tweak their memories just enough to make a story they’ve told before just that much better on retelling.

When you come to believe you are the story, creating a better story may seem only natural. In 1987 a seminal movie titled Broadcast News captured the nation’s attention, if only because it offered a rare glimpse inside the process by which news is “made.” The main character, when questioned about an ethical lapse that led him to fabricate details of a story, acknowledged there was a line he had crossed, but also argued that “they just keep moving the little bugger.” That line may have, indeed, shifted, and for a whole variety of reasons. But I would argue there still is a line.

I once had on my office wall a quote from J.R. Ewing, the opportunist main character of the television series Dallas. It read, “Once you give up integrity, the rest is a piece of cake.” That’s fine for a fictional character, but not when applied to someone in a field where integrity is a central, core value. They’re two different story lines and we expect, and have a right to expect, that one of them is true.

Donald Sterling: Caught by the Tape

I’ve been hearing a lot of major news organizations lately using video that they “can’t independently verify,” as in the following: “NBC News has not been able to independently verify the video we’re about to show you.” What? So, let me get this straight. You’re going to show me something that you’re not sure is true?


From the Donald Sterling tape to the recent surveillance video which appears to show Beyonce’s younger sister attacking her husband Jay Z, if it “looks real,” that seems to be good enough for news managers. Maybe it’s a function of so-called “reality” (which is anything but) TV. Maybe it’s the rush to “out TMZ” TMZ.

Maybe it’s just laziness or an abdication of one of the major principles upon which credible journalism is based: independence—a central tenet of the Society of Professional Journalists’ Code of Ethics.

I didn’t know this until recently, but apparently TMZ is an acronym for “ten mile zone,” as in anything outside a ten mile radius of Hollywood isn’t “news.” That’s fine for TMZ. But, if you’re a major news organization, shouldn’t you employ a slightly wider lens and, by the way, shouldn’t you turn that lens inward when it comes to your own reporting?

How about beginning with verifying the source of the video before you run it? After all, whether it’s for monetary gain or public relations advantage, most moving images that aren’t the result of your own independent reporting most often come with an agenda.

You don’t get a pass by saying “we haven’t been able to independently verify it.” That doesn’t sound like due diligence to me. I don’t think it does to your audience, either.

The Sterling story is an important one, the Beyonce story not so much. Creating equivalency between the two, based solely upon the existence of salacious “tape,” diminishes the significance of either. Even worse, running that video, without verification of the circumstances under which it was recorded—reduces your own credibility as a news source.

Look, Sterling is not a poster child for tolerance. But how do we, as legitimate news organizations, report his story accurately if we’re not even sure of our source’s authenticity? Hearing people in their own words—especially when their words are outrageous–is compelling television. But it’s worth stopping to remember that compelling television isn’t always great journalism.

Lessons Learned from “Confessions of a Red Headed Reporter”

Increasingly, reporters are told to increase their social media profile. Some news managers even measure “value” to the newsroom by the number of twitter followers a reporter has or the number of “likes” on her/his Facebook page. It all adds up to that reporter’s “IQ.”  No, it’s not what you think. It has nothing to do with intelligence. The “I” in this “IQ” stands for influence. The more widespread that reporter’s presence on the web, the more it is assumed to be an indication of the writer’s worth to the audience. It certainly helps spread the news organization’s brand and enhances its prestige by being shared and re-tweeted, maybe even reposted on other news sites.  It’s a win for the individual journalist and for the newsroom–except when the reporter writes something her bosses wish wouldn’t proliferate across social media.

That’s what happened this week when Shea Allen, a reporter at WAAY-TV in Huntsville, Alabama was fired for statements made, she says in jest, on her personal blog site, titled “Confessions of a Red Headed Reporter.”  They included a revelation that she had “gone bra-less” for live shots without anyone being the wiser and that her “best sources are ones that are secretly attracted to me.”  Those two revelations present the best of her judgment. It gets worse, with a “humorous” slight to “old people,” about whom she says she refuses to do stories  because they “frighten” her.  Oh, and there’s this: “I’m better live when I have no script and no idea what I’m talking about.”   You can read the full list here:

http://blog.al.com/breaking/2013/07/huntsville_reporter_shea_allen.html

 Allen, whose new-found notoriety landed her on the “Today Show” this morning, contends that her bosses are being hypocritical:  “On the one hand, management wants you to exploit every social media site you possibly can, put as much content out there, drive to the web, drive to the web. And then on the other hand, I’ve done something in my personal time on the web, a personally designated space and I’ve been terminated for it.”

It’s worth noting, if you haven’t already guessed, that this was her first on-air television job. That’s not an excuse, but it is worth noting.  As Lindsey Pollak, a career and workplace expert said on “Today,” that younger professionals “don’t have the same filter” about posting personal opinions and information on social media that people who started their careers before the advent of social media have.”  That’s certainly a part of the discussion, but isn’t judgment (or the lack thereof) also an issue here?  Professionals should have some inkling of appropriate behavior, both on and off the job, no matter what the job is.  In a position that’s so public, it’s perhaps not unfair to expect an even higher degree of judgment. 

But Shea Allen’s bosses don’t get a pass either. IF the generational argument has merit, does the station have a clearly defined social media policy that new employees are given (along with all other workplace policies) when they’re hired?  

While some of what she wrote may have been ill-advised, context is important. It was on her personal, not station, blog.  The point Ms. Allen makes regarding news outlets pushing their reporters to increase their social media profiles is another factor to be considered. So, too, is the question of freedom of speech–do reporters surrender it off the job because they are in the news business? 

Finally, what about privacy issues?  Though you are a “public” figure in your job, does management’s censure of you extend to activities you undertake on your own time in your “private” life?  Some of these, of course, are legal questions; others, though, are ethical ones. Instead of being the subject of a one day, finger-pointing story, Shea Allen’s loss can be the starting point for a discussion–one from which other journalists can gain.

A Perspective on “Free” News

81 year old billionaire Warren Buffet (pictured above)  recently, through his Berkshire Hathaway group, purchased 63 newspapers at a time when most have predicted not just the demise, but the imminent burial of the print news industry. While it may seem counter intuitive, Buffet even suggests he may buy more papers. However, his motive is not to “save” the “old” print model. “This is an unsustainable model and certain of our papers are already making progress in moving to something that makes more sense,” Buffett wrote in a letter to editors and publishers of Berkshire’s daily newspapers. “We want your best thinking as we work out the blend of digital and print that will attract both the audience and the revenue we need.”  The full article is available at the link below, one which incorporates a video clip:

http://www.bloomberg.com/news/2012-05-24/buffett-says-free-news-unsustainable-may-add-more-papers.html

Interestingly, I think, is Buffet’s take on what will make a successful newspaper–not just the blend of digital and print, but a sense of “identity”, in “towns and cities with a strong sense of community.”  I found this an especially compelling revelation in light of the news industry’s search for a path toward financial viability. That path might  include responsible community based news.  I think it does, especially in terms of the need for journalists to contribute their “best thinking” toward solving the industry’s revenue problems. After all, in our journalistic roles, we constantly report on problems and solutions in other industries. Why not apply that thinking to our own?